FAQ

​How Do I Place An Order?

 

Please place your order online and we will do our best to fulfill it the same day and send it to you right away. As we are a home a based company, ocasionally we may need some extra time to fulfill the largest orders. 

 

Payment and Shipping

 

We are glad to offer free shipping on any orders above US$50.

 

We ship our products through USPS, generally in small size boxes, so look for those after you place your order!

 

 

​Secure Ordering & Payment Options

 

We use a professional online store solution to offer our customers the safest and most reliable experience possible. 

Returns & Refunds

 

If the item is not what you expected, please let us know and we will gladly process your return. We can exchange your product or give you a full refund, whichever you prefer.

 

Privacy Policy

 

We are a family run, home-based company and we never share any information from our customers with any other company or individual.

 

Terms and Conditions

​Shipping

 

When will my package ship?

 

Most orders are prepared and shipped the morning immediately after the order is placed. We have a small operation and the process is carefully done to ensure your products will arrive safely to your door. Weekend orders may take until Monday to be processed.

 

When will my package arrive?

 

Orders shipped within the continental USA typically arrive within 5 business days, depending on the US Postal Service. You will receive a shipping confirmation email including delivery tracking numbers for each shipment sent to you. If your order requires more than one shipment, you may receive more than one tracking number.

 

Shipment confirmation

 

You will receive a shipping confirmation email when your purchase has left our facilities. The shipping confirmation email will include delivery tracking information.

 

Track an order/delivery

 

To track you order from BonitaBrazil.com, please refer to the tracking number sent in the shipment confirmation email you receive.

​Returns and exchanges

 

We understand the despite our efforts to provide you with the most accurate possible images and description of our products, sometimes things may not be what we expect, so we will gladly accept your returns. Just make sure it comes back in the original package!

 

To process your return please contact us

 

If you product arrived damaged, please let us know as soon as possible and we will do the best we can to either replace it by another one in perfect conditions or issue a full refund in case we don’t have the exact item you ordered. Given the fact most of our products are handmade, there are some small variations from one piece to another, and sometimes we only have very few pieces of one specific product.

 

Forms of payments

 

We accept all major credit cards and PayPal.

 

Warranty

 

Our products come with a limited warranty of 90 days and we will do our best to resolve any problems you may have. Please contact us if you are experiencing any issues with your product and we will do our best to solve it for you.